Refund and Returns Policy

Refunds:

At Pólicloth, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a simple refund process.

Conditions for Refunds:

Return Period:

You have a 30-day period from the date of receipt to request a refund.

Product Condition:

The product must be unused, in its original condition, and with intact tags.

Proof of Purchase:

You will be asked for your order code, such as a receipt or order confirmation, to process any refund.

How to Request a Refund:

Contact Customer Service:

Get in touch with our Customer Service team via help@policloth.com to initiate the return process.

State the reason for the return and provide necessary information, such as the order number and product details.
Return Instructions:

Once the request is approved, we will provide detailed instructions on how to return the product.
Refund Process:

Once we receive and verify the condition of the returned product, we will process the refund through the original payment method.
Please note that the original shipping costs are non-refundable unless the return is due to an error on the part of Pólicloth.
Defective or Incorrect Products:

If the received product is defective or incorrect, we will cover the return shipping costs and offer a full refund or replacement, according to your preference.
Exchanges:

Currently, we do not offer direct exchanges. We recommend returning the unwanted item and placing a new order for the preferred item.

Additional Information:

Pólicloth reserves the right to reject returns that do not comply with our established policies.

This policy is subject to change without prior notice. Please review it periodically.

Thank you for choosing Pólicloth. We are here to ensure you have a satisfying shopping experience. If you have any questions, feel free to contact our Customer Service team.